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FAQs:
What is RENEWA?
RENEWA is a revolutionary online platform offering a curated selection of medical products, cosmetics, and supplements, ensuring seamless access to top-quality products for both clinicians and patients.
How do I create an account on RENEWA?
Simply click on the “Sign Up” button on our homepage and follow the prompts. Once you’ve filled in your details and confirmed your email, you’ll be all set to start exploring RENEWA.
How do you ensure the quality of products listed?
Every product on RENEWA undergoes a rigorous selection process. We collaborate with trusted suppliers and manufacturers, ensuring that all products meet industry standards of quality and safety.
Can I return a product if I'm not satisfied?
Yes, RENEWA has a return policy in place. Please refer to our ‘Return and Refund Policy’ page for detailed information on the process and conditions.
How long does shipping take?
Shipping times vary based on the product and destination. However, we aim to deliver your order as quickly as possible. You can track your order using the tracking number provided upon shipment.
Is international shipping available?
Yes, RENEWA ships to several countries around the world. Please check our ‘Shipping Information’ page for more details on available destinations.
Is my personal information secure on RENEWA?
Absolutely. We prioritize your privacy and have implemented robust security measures to protect your data. Please read our ‘Privacy Policy’ for more information.
How can I get in touch with RENEWA's customer service?
You can reach out to our dedicated customer service team through the ‘Contact Us’ page. We’re here to assist you with any queries or concerns.
I'm a manufacturer. How can I list my products on RENEWA?
We’re always looking to collaborate with reputable suppliers and manufacturers. Please visit our ‘Partnership’ page or contact us directly to explore potential collaborations.
Are there any membership or subscription fees associated with RENEWA?
No, creating an account and browsing RENEWA is completely free. We believe in providing unrestricted access to our platform for all users.
How often do you update your product catalog?
We continuously update our offerings to ensure we provide the latest and most innovative products in the medical and cosmetic industries. Keep an eye on our ‘New Arrivals’ section for fresh additions!
Can I pre-order items that are out of stock?
Certain products may have a pre-order option available. If this is the case, it will be clearly indicated on the product’s page.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, debit cards, and select online payment gateways. All available options will be presented at checkout.
How do I know the products are authentic?
Authenticity is paramount at RENEWA. We source directly from manufacturers or authorized distributors, ensuring that every product you purchase is genuine.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within a short window after being placed. Please contact our customer service immediately for assistance.
Do you offer any discounts or promotions?
Yes, we frequently run promotions and special offers. Subscribe to our newsletter or check our website regularly to stay updated on the latest deals.
I have sensitive skin. Can I get product recommendations?
Certainly! Many products on RENEWA cater to sensitive skin. You can also reach out to our customer service for personalized recommendations based on your specific needs.
Are there any guidelines or precautions to follow when using medical products from RENEWA?
All medical products come with detailed instructions and guidelines. We strongly recommend following them closely and consulting with a healthcare professional if you have any concerns.
How does RENEWA ensure the safety of cosmetics and supplements?
Safety is a top priority. All cosmetics and supplements listed on RENEWA meet stringent safety and quality standards, and we only partner with reputable brands and manufacturers.
For Consumers (Retail)
Do I need an account to make a purchase?
While you can browse our products without an account, signing up will enable a smoother checkout process and allow you to track your orders.
Can I get samples of certain products?
Some products may come with sample options or be part of promotional offers. Check individual product pages or our promotions section for such opportunities.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number on our ‘Track Order’ page to monitor your order’s progress.
Do you offer a loyalty or rewards program for regular customers?
Yes, we value our loyal customers. Sign up for our rewards program to earn points on purchases, referrals, and more.
For Professionals (Clinics, Doctors)
How do I sign up as a professional on RENEWA?
Visit our ‘For Professionals’ section and choose the relevant category (Clinic, Doctor, etc.). Follow the prompts to create your professional account.
Are there bulk purchase discounts for professionals?
Absolutely. Professionals making bulk purchases can benefit from special discounts and offers. Contact our professional services team for more details.
Can I consult with someone about the best products for my practice?
Yes, our expert team is available to guide professionals in selecting the best products tailored to their practice’s needs. Reach out to us via the ‘For Professionals’ section.
Do you offer any training or workshops for professionals on the products?
We periodically organize workshops, webinars, and training sessions for professionals to familiarize them with the latest products and techniques. Keep an eye on our ‘Events & Workshops’ section or subscribe to our professional newsletter.
How does RENEWA ensure the authenticity and safety of professional-grade products?
We source directly from authorized manufacturers and distributors, ensuring that every product is genuine and meets industry standards. Additionally, all professional-grade products come with detailed guidelines and usage instructions.
Can professionals get exclusive access to certain products or early releases?
Yes, professionals registered with RENEWA often get early access to new product launches and exclusive products tailored for clinical use.
