No products in the cart.
Terms & Conditions
1. Applicable Conditions
1.1 These terms and conditions of sale (“Terms and Conditions”) apply to all purchases made by customers (“Customer(s)”) on our webshop www.renewa.shop. The webshop is owned and operated by Renewa ltd.
1.2 All products sold by us through our webshop are covered by these Terms and Conditions, including but not limited to cosmetics and food supplements.
1.3 We sell products to private persons, but only cosmetics and food supplements are available for sale to private individuals. Other product categories are available for businesses or professional entities.
1.4 These conditions, product prices, product information, and legislation of the Republic of Bulgaria apply to all registered users wishing to purchase the product.
1.5 Renewa.shop reserves the right to unilaterally amend the general conditions for using the online store www.renewa.shop, change the terms of sale and prices. All changes take effect from the moment the information appears on the website www.renewa.shop.
1.4 If the Customer has placed an order before the entry into force of new amendments to the provisions, then the purchase conditions in force at the time of ordering will apply to this order unless otherwise provided by law or these conditions.
1.4 We advise you to thoroughly read through our Terms and Conditions before shopping in our webshop.
2. Orders
2.1 Some of our products are exclusively available to Company accounts – companies, clinics, doctors, and estheticians. If your registration or order is intended for personal use, you need to create an Individual account upon registration.
2.2 Customers may place online orders 24 hours a day on our webshop. We will process the order as quickly as possible and usually within 48 working hours from receipt of the order.
2.3 After an order has been placed, the Customer will receive an initial order overview by e-mail. Please note that this order overview is not an order confirmation and that the Customer’s order is not binding upon us at that time.
2.4 A binding agreement is made between the Customer and Renewa.shop when the Customer receives an email with the shipment notification and order/invoice (“Order Confirmation”).
2.5 When the Customer places a purchase order on the webshop, the purchase order is binding for the Customer.
3. Availability of Products
3.1 Some of our products are exclusively available to Company accounts – companies, clinics, doctors, and estheticians. If your registration or order is intended for personal use, you need to create an Individual account upon registration.
3.2 Although we endeavor to ensure the availability of the products shown in the webshop, we cannot guarantee that all of the products will be in stock. If we are unable to process or execute the order, we will either (i) offer the Customer an equivalent product in terms of quality and price which the Customer may decide to accept or reject, or (ii) notify the Customer that we are unable to fulfill the order.
3.3 If the Customer rejects our offer of an alternative product or in the event we are unable to fulfill the order, we shall have no further liability to the Customer, unless we have already received full payment for the product(s), in which case we will refund the payment for the relevant product(s).
4. Customer Information, Account and Cancellation
4.1 For Company accounts
4.1.1 24-Hour Review Period: Upon creating an account on our platform, please note that there will be a mandatory review period of 24 hours. During this time, our team will assess the information and documents provided during registration to ensure compliance with our policies and regulatory requirements.
Requirement for Additional Information/Documents: It is crucial that all required information and documents are submitted accurately and in full at the time of registration. This may include, but is not limited to, personal and company identification, address, and any other documents deemed necessary by our review team.
Possible Account or Order Cancellation: Please be aware that failure to provide the requested information or documents within the stipulated timeframe, or submission of incomplete/incorrect documentation, may result in the cancellation of your registration or any orders placed during this period.
Order Cancellation and Refund Process: As stated, all new Company accounts undergo a 24-hour review period after registration. Should we find it necessary to cancel an order due to non-compliance with our required information or document submission standards, we will initiate a refund for the total amount paid, minus any transaction fees incurred.
Exclusion of Stripe Transaction Fees: Please note that while we will refund the full amount of your cancelled order, this refund will exclude the Stripe transaction fee. The Stripe fee represents a processing cost that we incur for each transaction, and as such, cannot be recovered in the event of a cancellation.
4.2 For Individual account
42.1 Some of our products are exclusively available to Company accounts – companies, clinics, doctors, and estheticians.
You will have direct access to all available products for Individual accounts at retail prices.
4.3 It is the Customer’s responsibility to ensure that all information necessary for the completion of the order and delivery, including but not limited to contact details and delivery address, provided by the Customer is correct.
4.4 In case the Customer adjusts or changes the information provided to us, we reserve the right to verify these new information, and we will within 72 hours re-evaluate the Customer’s account details for approval.
5. Delivery and Delay
5.1 Products in stock will upon confirmation be shipped the same day as the order has been placed or at the latest the following working day. Products which are not in stock will upon confirmation be ready for shipment normally within 7-14 working days.
5.2 All orders will be shipped with FedEx International Priority, and we provide our customers with a tracking number.
5.3 The maximum delivery time is 60 days from the date of the order. Normally Priority delivery will take around 1-3 working days in Europe and 2-6 to the rest of the world.
5.4 If the order is delayed more than 6 working days from confirmation, we will notify the Customer hereof. The Customer’s sole and exclusive remedy in case of delay (for more than 6 working days) is a credit or repayment of the purchase sum (if paid), at the discretion of Renewa.shop.
6. Price and Payment
6.1 The price of any products will be as quoted on our webshop from time to time, except in cases of obvious errors. All prices displayed on our webshop are exclusive of VAT, any domestic taxes and duties, and delivery costs. The delivery costs and VAT/if applicable/ will be added to the total amount at the checkout.
6.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent the Customer an Order Confirmation.
6.3 Payment for all products must be made prior to order processing. We are under no obligation to deliver the products until we have received correct and full payment from the Customer.
6.4 We accept payment via credit card and from the following credit card providers: Visa, MasterCard, and Maestro, via Revolut, Stripe or Bank transfer.
7. Compliance with Applicable Laws and Regulations
7.1 By accepting these Terms and Conditions, the Customer acknowledges their obligation to proactively ensure compliance with all applicable local and international laws and regulations concerning the procurement, storage, handling, and use of the products purchased from Renewa.shop. This responsibility includes, but is not limited to, adhering to legal standards governing the import, export, distribution, sale, and disposal of the products, as well as any regulatory requirements specific to the products such as health and safety standards.
7.2 Renewa.shop operates as an international wholesaler and, except as explicitly set forth in these Terms and Conditions, does not undertake any liability for the Customer’s compliance with applicable laws and regulations in the jurisdictions where they operate or conduct business. It is the Customer’s duty to familiarize themselves with and abide by the legal and regulatory requirements that pertain directly to their use and resale of the products.
7.3 Customers are specifically advised that products sold by Renewa.shop may be subject to additional regulations and restrictions in different jurisdictions. Compliance with such regulations, including but not limited to licensing requirements, product standards, and labeling requirements, remains the sole responsibility of the Customer.
7.4 The Customer agrees to indemnify, defend, and hold harmless Renewa.shop from any claims, damages, fines, penalties, or costs arising from the Customer’s failure to comply with such laws and regulations. This indemnification includes any legal actions brought against Renewa.shop as a result of the Customer’s activities that contravene any applicable laws or regulations.
7.5 Renewa.shop reserves the right to request information from Customers regarding their compliance with these laws and regulations. Failure to provide satisfactory evidence of compliance may result in suspension or termination of the Customer’s account and pending orders.
8. Defects
8.1 Products delivered by Renewa.shop are considered to be free of defects and accepted by the Customer unless otherwise indicated. Customers are required to inspect the products upon delivery and report any defects to Renewa.shop in writing within three (3) days of receipt. Failure to report defects within this timeframe will result in the products being deemed accepted in the condition received.
8.2 Customers must provide detailed documentation of any defects, including photographic evidence and a detailed description of the issue, to facilitate prompt resolution. This documentation should be sent via email or another pre-approved method of communication to ensure proper handling by Renewa.shop customer service.
8.3 Upon receipt of a valid defect notification, Renewa.shop reserves the right to take one or more of the following actions, at its discretion:
8.3.1 Price Adjustment: Adjust the purchase price to reflect the diminished value of the product due to the defect.
8.3.2 Repair: Undertake or arrange for the repair of the defective product to restore it to its intended functionality.
8.3.3 Replacement: Replace the defective product with a new product that meets the specifications of the original purchase.
8.3.4 Refund: Issue a refund for the defective product, potentially including shipping costs if the defect is deemed significant and reported timely.
8.4 If a return or replacement is authorized by Renewa.shop, the Customer will be provided with instructions on how to return the defective products. Returns must be made using the packaging and shipping methods specified by Renewa.shop to avoid further damage and ensure proper handling.
8.5 Claims for defects do not extend to issues caused by normal wear and tear, unauthorized modifications, misuse, negligence, or failure to follow the product’s care instructions. Renewa.shop reserves the right to inspect returned products to determine the cause of the defect and validate the claim.
9. Products Damaged in Transit
9.1 Customers are required to inspect their shipment upon arrival and report any loss, shortage, breakage, leakage, or other forms of damage incurred during transit to Renewa.shop as promptly as possible. This notification must be submitted to Renewa.shop no later than three (3) days from the date the Customer receives or should reasonably have received the goods. Such reports must include detailed descriptions and photographic evidence of the damage to facilitate accurate assessment and resolution.
9.2 The sole and exclusive remedy of the Customer in case of damage in transit is a replacement order or repayment of the purchase sum, at the discretion of Renewa.shop.
9.3 Renewa.shop commits to processing claims for products damaged in transit swiftly, typically within a week of the claim being substantiated by the Customer’s report and accompanying evidence. This expedited process is designed to minimize inconvenience to the Customer and ensure satisfaction with the resolution.
9.4 While Renewa.shop aims to ensure the safe and secure delivery of all orders, liability for products damaged in transit is limited to the remedies stated herein—replacement or refund. No additional compensatory damages or claims for consequential losses will be entertained.
10. Liability
10.1 Renewa.shop’s liability is governed by the standard regulations and laws of Republic of Bulgaria, subject to the specific limitations and exclusions stated within these Terms and Conditions. The company commits to uphold the legal standards applicable to business practices, product quality, and consumer interactions.
10.2 The total aggregated financial liability of Renewa.shop for any and all claims, whether they arise from issues such as product defects, delivery discrepancies, or other grievances, including but not limited to damages or refund of the purchase price, will not exceed the total purchase price paid by the customer for the products directly involved in the claim.
10.3 Renewa.shop’s liability includes, but is not limited to:
10.3.1 Product defects that are not identified under normal inspection procedures.
10.3.2 Non-compliance with specifications as stated on the Website at the time of purchase.
10.3.3 Delays in delivery that exceed the stated maximum period, unless due to force majeure conditions.
10.4 Renewa.shop is not liable for:
10.4.1 Indirect or consequential damages that result from the use of, or inability to use, the products, including but not limited to lost profits, business interruption, or loss of data, even if Renewa.shop has been advised of the possibility of such damages.
10.4.2 Damages resulting from misuse, unauthorized modifications, or external factors such as environmental damage not attributable to the shipping or handling by Renewa.shop.
10.4.3 Claims that arise after the warranty period or outside the terms provided under the product’s specific warranty guidelines.
10.5 Customers must notify Renewa.shop of any claims regarding liability in writing within a reasonable period, not exceeding thirty (30) days from the date on which the customer became aware or should reasonably have become aware of the facts giving rise to such a claim.
10.6 The liability of Renewa.shop as outlined is confined to actions taken within its operational and legal jurisdiction, which is the territory of Bulgaria. Actions or claims arising under different jurisdictions are subject to evaluation concerning Bulgarian law applicability.
11. Third Party Rights
11.1 The parties acknowledge that Renewa.shop does not verify the intellectual property rights of the products sold on its platform concerning third-party rights. Therefore, Renewa.shop assumes no liability for any claims, damages, legal actions, or losses that may arise as a result of alleged or actual infringements of intellectual property rights held by third parties.
11.2 It is the responsibility of the Customer to ensure that the products purchased do not infringe upon the intellectual property rights of third parties within the Customer’s jurisdiction. Customers are advised to conduct their due diligence or seek legal advice before purchasing products that could potentially result in intellectual property disputes.
11.3 If the Customer becomes aware of any potential intellectual property infringement related to products obtained from Renewa.shop, the Customer is required to promptly notify Renewa.shop in writing, providing detailed information and any supporting evidence regarding the claim. This will enable Renewa.shop to assess the situation and consider appropriate actions, which may include removing the product from sale, contacting the supplier, or other remedial steps.
11.4 Should a third-party claim arise alleging intellectual property infringement, Renewa.shop may, at its discretion, decide to engage in the defense against such claims. The Customer agrees to cooperate fully with Renewa.shop and provide all necessary assistance and documentation that may be required in the defense of such a claim.
11.5 If Renewa.shop is found liable for intellectual property infringement, any remedy will be limited to the removal of the product from the Website and, where applicable, the refund of the purchase price paid by the Customer. Renewa.shop will not be responsible for any additional damages, fees, or costs unless such liability cannot be lawfully excluded or limited.
11.6 The Customer agrees to indemnify, defend, and hold harmless Renewa.shop and its directors, officers, employees, and agents from and against any and all losses, damages, liabilities, costs (including reasonable attorneys’ fees), or expenses that arise out of or are related to any breach of third-party intellectual property rights due to the Customer’s use of the products.
12. Product Liability
12. 1 Renewa.shop disclaims liability for any bodily injury or damage to other products caused by the products sold through its platform, except to the extent that such liability cannot be legally excluded under applicable mandatory laws. This includes, but is not limited to, any direct, indirect, incidental, or consequential damages that customers might incur.
12.2 Renewa.shop will not be held liable for any damage to property occurring after the delivery of products and while the products are in the possession of the Customer. This includes damages to the products manufactured by the Customer or to products into which the Customer’s products are integrated. The responsibility for ensuring the safe storage, handling, and use of the products post-delivery rests solely with the Customer.
12.3 The liability of Renewa.shop for any claims arising from the products, including but not limited to defects, non-conformity, or other causes, shall be limited to the purchase sum paid for the products involved in the claim within a given fiscal year. This limitation applies regardless of the number of incidents or occurrences.
12.4 In situations where Renewa.shop incurs product liability towards a third party for which the Customer is legally responsible, the Customer agrees to indemnify Renewa.shop to the same extent as the limitations of Renewa.shop’s liability under these terms. This indemnification covers scenarios where Renewa.shop is held liable without proven failure or negligence on its part or where the damages awarded to the third party exceed the limitations specified in these terms.
12.5 Should a third party bring a claim against Renewa.shop related to a product’s liability that stems from the Customer’s use, modification, or resale of the products, Renewa.shop retains the right to seek recourse against the Customer. This recourse can be sought in the same legal venue where the third party’s claim against Renewa.shop is filed, ensuring that disputes are resolved in a consistent jurisdiction.
12.6 Customers must report any product issues that could give rise to liability (such as defects, hazards, or potential safety issues) to Renewa.shop within a reasonable timeframe not exceeding 14 days from the date on which the Customer became aware of such issues. This prompt reporting will allow Renewa.shop to mitigate potential damages and address any product-related concerns swiftly.
12.7 Customers are required to cooperate fully with Renewa.shop in the defense and investigation of any claims or litigation resulting from product liability issues. This cooperation includes providing access to relevant documents, witness cooperation, and other necessary support to defend against such claims.
13. Adverse Event Reporting and Recall
13.1 The Customer must within 5 days from the time when information on an adverse event became or should have become the Customer’s knowledge provide any available information thereon to Renewa.shop. In this respect, an adverse event means:
13.1.1 Any malfunction, failure, defect or deterioration in the characteristics and/or performance of a Product, as well as any inadequacy in the labelling or the instructions for use which, directly or indirectly, has, might lead to or might have led to the injury/death of a patient or user or of other persons or to a serious deterioration in their state of health and
13.1.2 Any technical or medical reason in relation to the characteristics or performance of a product leading to systematic recall of Products of the same type by the Customer.
13.2 If the Customer becomes aware of any other information regarding the Products, including possible infringement of intellectual property rights, that the Customer believes is reasonably likely to be of importance to Renewa.shop, the Customer must immediately notify Renewa.shop.
14. Taxes and Other Payments
14.1 The Customer is solely responsible for collection, transfer, and payment of any taxes, expenses, charges, duties, fees, and other payments imposed with regard to the purchase, sale, export, import, and other actions with the products.
14.2 Renewa.shop is not liable for Charges imposed by the tax and customs authorities in the recipient country or otherwise caused by the Product ordered being sent to the recipient country, and the Customer is therefore liable for payment thereof.
14.3 Renewa.shop is not responsible for any delays due to the tax and customs authorities’ seizure of the Products.
15. Extraordinary Circumstances
15.1 Renewa.shop is not liable for any loss or damage caused by delay in the performance or non-performance of any of its obligations under these Terms and Conditions due to extraordinary circumstances outside the reasonable control of Renewa.shop.
15.2 Upon occurrence of any Extraordinary Circumstances, Renewa.shop will notify the Customer as soon as reasonably possible, detailing the nature of the circumstances, expected duration of the delay, and any impact on service and delivery.
15.3 Once the Extraordinary Circumstance has been resolved or its impact sufficiently mitigated, Renewa.shop will resume performance of its obligations as outlined in these Terms and Conditions with the least possible delay. Customers will be updated on the resumption schedule and any changes to service delivery or product availability.
15.4 If the Extraordinary Circumstances persist for a period extending beyond what is reasonable, and significantly affects the fulfillment of the obligations under these Terms and Conditions, either party may, without liability, terminate the affected agreement upon providing written notice to the other party.
16. Governing Law and Venue
16.1 These Terms and Conditions, as well as any disputes regarding their interpretation, enforcement, or validity, are governed exclusively by the laws of Bulgaria. This governance applies irrespective of any principles of conflicts of law, which might otherwise direct the application of the laws of another jurisdiction. Additionally, this agreement explicitly excludes the application of any international private law rules that might impose the laws of another jurisdiction, including but not limited to the United Nations Convention on Contracts for the International Sale of Goods (CISG).
16.2 All disputes arising out of or in connection with these Terms and Conditions shall be resolved under the jurisdiction of the Bulgarian courts. This includes any disputes concerning the validity, breach, termination, enforcement, or interpretation of these terms. The parties hereby agree to submit all such disputes to the exclusive jurisdiction of the courts located within Bulgaria, providing a specific forum for the resolution of any legal matters related to or arising from this agreement.
16.3 The venue for any legal proceedings arising from these Terms and Conditions will be the courts located in Sofia, Bulgaria. The parties agree that such courts shall have exclusive jurisdiction over any disputes and further agree to waive any objection to the propriety or convenience of such venue.
16.4 This section ensures that any legal proceedings or enforcement actions related to these Terms and Conditions are predictable and consistent, by stipulating that such matters will be adjudicated in Bulgaria, according to Bulgarian law. This consistency aids both Renewa.shop and its customers in understanding their rights and obligations under the law.
16.5 Parties engaged in disputes under these Terms and Conditions are advised to seek legal representation that is knowledgeable in Bulgarian law to ensure competent handling of their case and to navigate the specifics of Bulgarian legal proceedings effectively.
