Terms & Conditions

1. Applicable Conditions 

1.1 These terms and conditions of sale (“Terms and Conditions”) apply to all purchases made by customers (“Customer(s)”) on our webshop www.renewa.shop. The webshop is owned and operated by Renewa ltd.

1.2 All products sold by us through our webshop are covered by these Terms and Conditions, including but not limited to cosmetics and food supplements.

1.3 We sell products to private persons, but only cosmetics and food supplements are available for sale to private individuals. Other product categories are available for businesses or professional entities.

1.4 We advise you to thoroughly read through our Terms and Conditions before shopping in our webshop.

2. Orders 

2.1 Some of our products are exclusively available to Company accounts – companies, clinics, doctors, and estheticians. If your registration or order is intended for personal use, you need to create an Individual account upon registration.

2.2 Customers may place online orders 24 hours a day on our webshop. We will process the order as quickly as possible and usually within 48 working hours from receipt of the order.

2.3 After an order has been placed, the Customer will receive an initial order overview by e-mail. Please note that this order overview is not an order confirmation and that the Customer’s order is not binding upon us at that time.

2.4 A binding agreement is made between the Customer and Renewa.shop when the Customer receives an email with the shipment notification and invoice (“Order Confirmation”).

2.5 When the Customer places a purchase order on the webshop, the purchase order is binding for the Customer.

3. Availability of Products 

3.1 Some of our products are exclusively available to Company accounts – companies, clinics, doctors, and estheticians. If your registration or order is intended for personal use, you need to create an Individual account upon registration.

3.2 Although we endeavor to ensure the availability of the products shown in the webshop, we cannot guarantee that all of the products will be in stock. If we are unable to process or execute the order, we will either (i) offer the Customer an equivalent product in terms of quality and price which the Customer may decide to accept or reject, or (ii) notify the Customer that we are unable to fulfill the order.

3.3 If the Customer rejects our offer of an alternative product or in the event we are unable to fulfill the order, we shall have no further liability to the Customer, unless we have already received full payment for the product(s), in which case we will refund the payment for the relevant product(s).

4. Customer Information, Account and Cancellation

4.1 For Company accounts

4.1.1 24-Hour Review Period: Upon creating an account on our platform, please note that there will be a mandatory review period of 24 hours. During this time, our team will assess the information and documents provided during registration to ensure compliance with our policies and regulatory requirements.

Requirement for Additional Information/Documents: It is crucial that all required information and documents are submitted accurately and in full at the time of registration. This may include, but is not limited to, personal and company identification, address, and any other documents deemed necessary by our review team.

Possible Account or Order Cancellation: Please be aware that failure to provide the requested information or documents within the stipulated timeframe, or submission of incomplete/incorrect documentation, may result in the cancellation of your registration or any orders placed during this period.

Order Cancellation and Refund Process: As stated, all new Company accounts undergo a 24-hour review period after registration. Should we find it necessary to cancel an order due to non-compliance with our required information or document submission standards, we will initiate a refund for the total amount paid, minus any transaction fees incurred.

Exclusion of Stripe Transaction Fees: Please note that while we will refund the full amount of your cancelled order, this refund will exclude the Stripe transaction fee. The Stripe fee represents a processing cost that we incur for each transaction, and as such, cannot be recovered in the event of a cancellation.

4.2 For Individual account

42.1 Some of our products are exclusively available to Company accounts – companies, clinics, doctors, and estheticians.

You will have direct access to all available products for Individual accounts at retail prices.

4.3 It is the Customer’s responsibility to ensure that all information necessary for the completion of the order and delivery, including but not limited to contact details and delivery address, provided by the Customer is correct.

4.4 In case the Customer adjusts or changes the information provided to us, we reserve the right to verify these new information, and we will within 72 hours re-evaluate the Customer’s account details for approval.

5. Delivery and Delay

5.1 Products in stock will upon confirmation be shipped the same day as the order has been placed or at the latest the following working day. Products which are not in stock will upon confirmation be ready for shipment normally within 3-6 working days.

5.2 All orders will be shipped with FedEx International Priority, and we provide our customers with a tracking number.

5.3 The maximum delivery time is 60 days from the date of the order. Normally delivery will take around 1-3 working days in Europe.

5.4 If the order is delayed more than 6 working days from confirmation, we will notify the Customer hereof. The Customer’s sole and exclusive remedy in case of delay (for more than 6 working days) is a credit or repayment of the purchase sum (if paid), at the discretion of Renewa.shop.

6. Price and Payment

6.1 The price of any products will be as quoted on our webshop from time to time, except in cases of obvious errors. All prices displayed on our webshop are exclusive of VAT, any domestic taxes and duties, and delivery costs. The delivery costs will be added to the total amount.

6.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent the Customer an Order Confirmation.

6.3 Payment for all products must be made prior to order processing. We are under no obligation to deliver the products until we have received correct and full payment from the Customer.

6.4 We accept payment via credit card and from the following credit card providers: Visa, MasterCard, and Maestro.

7. Compliance with Applicable Laws and Regulations

7.1 By accepting these Terms and Conditions, the Customer proactively takes the responsibility of being in compliance with and strictly follow current international and local legislation in force for all handling of the products.

8. Defects

8.1 Products delivered by Renewa.shop are deemed to be free of any defects and approved by the Customer, if defects are not reported in writing to Renewa.shop as soon as they are discovered, and in no event later than 3 days after receipt of the products by the Customer.

8.2 In the case of justified and properly notified complaints, Renewa.shop is only obligated, at its discretion, to reduce the price, repair the defect, replace the products or take them back and refund the purchase price.

9. Products Damaged in Transit

9.1 Any claims for loss, shortage, breakage, leakage or other damage occurring in transit must be notified to Renewa.shop immediately and no later than 3 days after the Customer has obtained or should have obtained knowledge thereof.

9.2 The sole and exclusive remedy of the Customer in case of damage in transit is a replacement order or repayment of the purchase sum, at the discretion of Renewa.shop.

10. Liability

10.1 Renewa.shop is liable in accordance with the ordinary rules of Bulgarian law with the limitations and exclusions set out in these Terms and Conditions.

10.2 Renewa.shop’s total aggregated liability for any and all claims including damages and/or refund of purchase price is limited to an amount equal to the purchase price paid for the products to which the claims relate.

11. Third Party Rights

11.1 The parties agree that Renewa.shop assumes no liability for the products’ possible infringement of any intellectual property rights of third parties.

12. Product Liability

12.1 Renewa.shop is not liable for bodily injury or damage to other products caused by the products, except to the extent such liability cannot be excluded under applicable mandatory law.

13. Adverse Event Reporting and Recall

13.1 The Customer must within 5 days from the time when information on an adverse event became or should have become the Customer’s knowledge provide any available information thereon to Renewa.shop.

14. Taxes and Other Payments

14.1 The Customer is solely responsible for collection, transfer, and payment of any taxes, expenses, charges, duties, fees, and other payments imposed with regard to the purchase, sale, export, import, and other actions with the products.

15. Extraordinary Circumstances

15.1 Renewa.shop is not liable for any loss or damage caused by delay in the performance or non-performance of any of its obligations under these Terms and Conditions due to extraordinary circumstances outside the reasonable control of Renewa.shop.

16. Governing Law and Venue

16.1 These Terms and Conditions, including disputes regarding their existence or validity, are governed by Bulgarian law.

16.2 Any dispute arising out of, or in connection with these Terms and Conditions, must be settled in accordance with Bulgarian law.

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